❓ Frequently Asked Questions

1. Why not just use free cybersecurity templates online?

Most free templates are generic, outdated, or overly technical — and few are aligned with GDPR or ISO27001. SMBCyberHub kits are purpose-built for SMBs and designed to be clear, printable, and audit-friendly.

2. Do I need IT experience to use these kits?

Not at all. Each kit is built for office managers, team leads, and founders — no technical jargon, no setup headaches. If you can onboard a new hire, you can deploy our materials.

3. Are these kits really audit-ready?

Yes. The policies and training content are mapped to key compliance standards like GDPR Article 39.1(b) and ISO27001 Clause 7.2.2. You also get templates for training logs, sign-offs, and breach notifications to help with insurer, client, or auditor requests.

4. Is this a subscription?

No. Each kit is a one-time purchase. You’ll get an instant download, offline access, and full internal-use rights forever — no recurring fees, no upsells, no login required.

5. Can I preview the content before buying?

Yes. A free sample kit is available directly from the homepage. It includes a training slide, checklist, and part of a policy so you can see the clarity and formatting before committing.

6. What if I have a team larger than 20 people?

If you’re an agency, MSP, or need licensing for multiple clients or teams, the Agency Kit (coming soon) includes editable versions and a multi-client license.

7. Do you offer refunds?

Due to the nature of digital products, all sales are final. However, we provide a free sample kit to help you evaluate fit before purchasing.

8. Can I use this for insurance or client due diligence?

Absolutely. Many buyers use SMBCyberHub kits to meet cyber insurance requirements or respond to security questionnaires from clients. The kits include documentation logs, staff quiz sign-offs, and breach notification templates — all helpful during onboarding, audits, or risk assessments.